IVR Usability, Hacks, Games

For some reason, I was looking up some info on IVR (interactive voice response) usability today, and thought I'd share some links:

IVR usability principles: be brief, prioritize, kill feature-creep, avoid long pauses, more. Also, IVR bloopers.

Design, testing and consulting:

Interactive Fiction by Phone
Play Text Games With Voice on Phone
Cursing As Shortcut Through IVRs
Duh: Mobile Phones Are Voice-Centric Media
Voice Analyzer Detects Lies over Phone
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