Study: Why E-Mails Are Often Misunderstood


image credit: csmonitor

Paper "Egocentrism over E-Mail" (2005, pdf): "People tend to believe that they can communicate over e-mail more effectively than they actually can. Studies further suggest that this overconfidence is born of egocentrism, the inherent difficulty of detaching oneself from one’s own perspective when evaluating the perspective of someone else."

2 comments:

  1. captain flummox9/4/08 9:24 AM

    I'd love to see the figures for forums -- and for copywriters and clients.

    ReplyDelete
  2. I think the study may instead suggest that it's attributed to an overall lack in critical thinking skills on the part of most readers.

    I learned that in High School when the majority of the class could barely infer meaning of anything they read. I'm sure it has only gotten worse since then.

    ReplyDelete

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