It's fashionable these days to rant about bad customer service, so I figured saying thank you is fair game, too. So, thank you, the intrepid, patient and very polite Linksys tech support guys (girls? dunno, it was a live chat) who brought my wireless router back to life. Never once did you make me feel like the stupid noob that I am about networking, and the phone call you made to check if I was still alive when our chat connection dropped was a very touching gesture as well. Thank you. And if you are from Linksys, please pass my personal thanks to the people who handled the case 070831-013061.