If you are one of those people who read instructions on shampoo bottles, and you share a bathroom with a person of the opposite gender, you might have noticed this striking stylistic difference in how directions for shampoo usage are worded for men and for women. Here, it's eight words on one bottle and forty on the other. Reminds me of how men and women shop differently.
Should instruction manuals for products that are even more complex than a bottle of shampoo be written for a particular audience and accounting for gender and perhaps age differences? How about different levels of domain knowledge? You know how they include multi-lingual booklets with gadgets these days. It would be kind of like that.
On a related train of thought - in his post on investing, Mark Cuban wrote this: "Wall Street has done an AMAZING job of creating conventional wisdom . 'Buy and Hold' is the 2nd most misleading marketing slogan ever, after the brilliant 'rinse and repeat' message on every shampoo bottle."
I kept thinking about the awesomeness of the "rinse and repeat", started to poke around and dug up this Fortune article back from 1999: "In Benjamin Cheever's novel The Plagiarist, a marketing executive becomes an industry legend by adding one word to shampoo bottles: REPEAT. He doubles shampoo sales overnight."