tag:blogger.com,1999:blog-9077317.post2043588645194575051..comments2023-09-16T09:01:40.541-04:00Comments on Advertising Lab: Next Business DayUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-9077317.post-5331951641292778742010-01-09T02:34:42.873-05:002010-01-09T02:34:42.873-05:00See, Denise, I'm wearing three hats here. As a...See, Denise, I'm wearing three hats here. As a selfish customer, I'm pretty content the PC is back to life. As a blogger, I feel I have to be fair and report what has happened. But as an ad guy, I think it's not too great that you need to have a blog in order to get your warranty terms honored, if that's what happened here.Ilya Vedrashkohttps://www.blogger.com/profile/15739905802015738713noreply@blogger.comtag:blogger.com,1999:blog-9077317.post-3020763118299426922010-01-08T17:02:26.083-05:002010-01-08T17:02:26.083-05:00great post -- but i wish you hadn't posted the...great post -- but i wish you hadn't posted the update because it reinforces poor corporate behavior -- people shouldn't have to post a blog complaining about a brand in order to get the company's attention -- your point about only making promises you can keep is spot on!denise lee yohnhttp://www.deniseleeyohn.com/bitesnoreply@blogger.comtag:blogger.com,1999:blog-9077317.post-78006530760049023352009-12-31T11:08:19.494-05:002009-12-31T11:08:19.494-05:00the sad thing is that we all know this isn't t...the sad thing is that we all know this isn't the experience that everyone gets. the experience everyone gets is the "wait and someday we'll fix it" mentality. similarly, i had the power adapter on my vostro break this week, well under the extended accidentaly breakage warranty that i had purchased. after calling dell, expecting a simple "we'll ship a new one out to you" i was informed that the adapter isn't covered, since it isn't "inside" the computer. but they would be happy to ship one to me for $70. boo.Mikehttps://www.blogger.com/profile/10804139881658161109noreply@blogger.com